Terms of service

Overview

Welcome to Norvell London! The terms "we", "us" and "our" refer to Norvell London, which operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Norvell London is powered by Shopify. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

You represent that you are at least the age of majority in your state or province of residence. To use the Services you may be asked to provide information such as your email, billing, payment, and shipping details, and you warrant that all such information is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We make every effort to represent our products accurately, but colours or appearance may differ on your screen. We do not warrant that products will meet your expectations or match how they are depicted. All descriptions are subject to change without notice, and we may discontinue any product or limit quantities at our discretion.

Section 3 – Orders

When you place an order, you make an offer to purchase. Norvell London may accept or decline your order for any reason. Your order is not accepted until we confirm acceptance, and we must receive payment first. We may be unable to accommodate cancellation after an order is accepted. Your purchases are subject to our Refund Policy, and are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect when the order is placed, as set out in your confirmation email. Unless stated, prices do not include taxes, shipping, handling, customs or import charges. You warrant that your card information is true and that you are authorised to use it, and you agree to pay all charges at the posted prices including shipping and applicable taxes.

Section 5 – Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual Property

Our Services, including all trademarks, text, images, graphics, video and audio, and their arrangement, are owned by Norvell London, its affiliates or licensors and protected by law. You may use the Services for personal, non-commercial use only. The Norvell London name, logos and designs are our trademarks and may not be used without written permission. All other marks are the property of their respective owners.

Section 7 – Optional Tools

We may provide access to third-party tools "as is" and "as available" without warranties or endorsement, and have no liability arising from your use of them. Any use of optional tools is at your own risk.

Section 8 – Third-Party Links

The Services may link to third-party sites we do not control. We are not responsible for their content or accuracy and are not liable for any harm related to your access of them. Please review their policies before transacting.

Section 9 – Relationship with Shopify

Norvell London is powered by Shopify. However, any sales you make are made directly with Norvell London. You acknowledge that Shopify is not responsible for any aspect of any sales between you and Norvell London, and you release Shopify and its affiliates from all claims and liabilities arising from your purchases and transactions with Norvell London.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, information you submit will be transmitted to and shared with Shopify and third parties that may be located in other countries in order to provide services to you.

Section 11 – Feedback

If you submit ideas, suggestions, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display it for any purpose, including commercial use. You warrant you have all necessary rights to your Feedback and that it will not violate any third-party right or contain unlawful content or malware.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally information may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, offers, shipping charges, transit times and availability. We reserve the right to correct errors and to change information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 13 – Prohibited Uses

You may use the Services for lawful purposes only. You may not use them for any unlawful or malicious purpose, to violate laws, to infringe intellectual property, to harass or harm any person, to transmit false information, to send spam, to impersonate any person or entity, to upload malware, to exploit any portion of the Services, to collect others' personal information, or to circumvent security features. We may suspend or terminate your account at any time if you violate these Terms.

Section 14 – Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination will continue to apply.

Section 15 – Disclaimer of Warranties

Except as expressly stated, the Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee the Services will be uninterrupted, timely, secure or error-free.

Section 16 – Limitation of Liability

To the fullest extent provided by law, in no case shall Norvell London, its partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Services or any products, even if advised of their possibility.

Section 17 – Indemnification

You agree to indemnify, defend and hold harmless Norvell London, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

Section 19 – Waiver; Entire Agreement

Our failure to enforce any right or provision shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements.

Section 20 – Assignment

You may not delegate, transfer or assign this agreement or any rights or obligations without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21 – Governing Law

These Terms shall be governed by and construed in accordance with the federal and state courts in the jurisdiction where Norvell London (Apex Brand Labs LLC) is headquartered — the State of Wyoming, USA. You and Norvell London consent to venue and personal jurisdiction in such courts.

Section 22 – Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We may update or replace any part of these Terms by posting updates to our website. Your continued use following the posting of changes constitutes acceptance of those changes.

Contact Information

Store name: Norvell London
Company name: Apex Brand Labs LLC
Company Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA
Warehouse Address: 10 Milnthorpe Road, Chiswick, London, W4 3DX, United Kingdom
Company no.: 2026-001910067
Phone: [UK phone — to add]
Email: info@norvell-london.co.uk

Monday–Sunday, 9:00–17:00 (GMT)
We aim to respond to your inquiries within 24 hours.