Frequently Asked Questions

Where do you ship to?

We ship to addresses across the United Kingdom. Standard delivery typically takes 6–12 business days.

How long does delivery take?

Orders are processed within 2–3 business days, and UK delivery then typically takes 4–9 business days — around 6–12 business days in total. You'll receive a tracking link as soon as your order ships.

Do your sunglasses offer UV protection?

Yes, every pair is fitted with UV400 lenses, offering full protection from UVA and UVB rays.

What is your returns policy?

We offer 30-day returns on unworn items in their original condition and packaging. See our Returns & Refund Policy for full details.

How can I contact you?

Email us any time at support@norvell-london.co.uk — we reply within 24 hours, Monday to Sunday.